9 Questions to Ask in Choosing the Right Tree Service Company for You
How do you know if a tree service provider is the right pick for you? Read on below for 9 questions to ask when deciding on a tree service company.
1. Does the company frequently perform the services you need?
This may seem like an obvious question, but not all tree service providers offer the same services. Be sure the company you are considering has taken on similar projects to yours in the past.
2. Is it a local company?
Ask yourself if hiring local is important to you. While large, nation-wide companies might be appealing in terms of the muscle behind their operations, local companies are often able to offer more personalized care and attention to your needs. Additionally, the success of local companies is very much tied to their local reputations, so they’re often willing to go the extra mile to make sure your needs are met.
3. Is the company fully insured?
The tree service industry can be a dangerous one. Be sure the company you choose has insurance that covers the risks it encounters in its line of work.
4. Is the company accredited with the Better Business Bureau?
While this one may not be a deal-breaker for you, BBB accreditation can certainly help verify the legitimacy of the company you choose. In the case of our own tree service company, we chose to pursue accreditation with the BBB to help earn the trust of prospective customers and to show them that we’ve been independently reviewed by a trusted 3rd party. BBB accreditation "signifies trust and integrity, and an unwavering commitment to consumers."
5. How long has the company been in business?
In this line of work, experience is very important. If you’re looking for the safe bet on a tree service provider, consider choosing one that has been in business for a considerable period of time.
6. Is it a family-owned business?
Not all family-owned businesses are run perfectly. But, in many cases, having family working together ensures you have workers that care about the success and reputation of the business. In the case of non-family-owned companies, the workers may not feel as invested in the company and, in turn, may not perform to as high of a standard.
7. Is the company self-sufficient?
Does the company have all the necessary equipment to get the entire job done itself? Or does the company need to sub-out some of the work to different companies? While either situation can result in a positive outcome, there’s something to be said for a company that can accomplish everything in-house.
8. Does the company have mostly positive reviews?
Very few companies have a “perfect record” when it comes to the customer experience. That being said, it still helps to look for trends in what customers are saying about their experience with a given tree service. At SUN AND SEED TREE, we made it a priority to encourage our customers to share their experiences with us on the web. Because exceptional customer service is a priority for us, we were very pleased to find that most of our customers felt they had been treated with professionalism and respect.
9. Has anyone recommended the company to you?
Even in the digital age, a word-of-mouth referral is still one of the strongest endorsements of a tree service company. If someone you trust has had a positive experience with a tree service company, there’s a good chance you will too.
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